New website build including user research and prototype testing
Reena joined UCL’s Transforming our Professional Services (TOPS) team to support the development of a new Researcher Portal. The Portal would improve the user journey of researchers looking for support on their research projects, from start through to finish.
The aims included:
saving time of researchers finding information
reducing enquiries to the research support teams
improve user satisfaction and trust of online content
support better planning at earlier stages of the project
An earlier detailed service design user research project had developed a researcher lifecycle - before you start, planning and design, project set up, project delivery, project outputs and project close.
The TOPS team had identified various barriers to researchers it wanted to improve through service design. These assumptions were further tested with users as part of the site navigation testing.
One-to-one interviews were used to test the navigational structure as well as an online Treejack test.
Key achievements
simple, clean, user-friendly, plain-speaking, accessible website
improved user experience with excellent feedback from professional services and research teams
exemplary platform template for further research support content improvements across UCL
“Reena joined our transformation team to support a series of high-profile digital projects, including the development and launch of a new Research and Innovation portal, bringing the information researchers need through the lifecycle of their project into one place and structuring information to suit a much-improved user experience. The portal provides important guidance and support to thousands of UCL staff and was very well received, providing an excellent basis for further service improvement and improved engagement across the programme.
The site is easy to use, accessible and presents information in a format that suits UCL’s research and innovation community.
Reena is great to work with, bringing a proactive, thoughtful and future-focused approach. She delivers great quality outcomes on-time and has the awareness to make connections to other relevant activity.
I would recommend her to anyone looking for support with their digital projects.”
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